Wednesday, February 9, 2011

The Customer Service Experience

I have been working in the claims customer service arena for four years. Yes, four years! I can't even believe it myself. I remember being warned by the manager four years ago that I would probably get some callers that are rude, hear a fatality accident, or listen to whatever situation that would require someone a pulse oximeter. I accepted the offer because I liked the challenge.

Although this job challenges my patience (a lot), I can still say that it has been really good to me. It has helped me grow emotionally and mentally. It taught me a lot of things in life because I get to hear real-life situations.

I work in an insurance field specifically in the auto department and I get a lot of phone calls from people who had just got into a motor vehicle accident. Imagine the adrenaline and the frustration of someone's voice from the other line. Imagine the claimant's anger and the mixed emotions. Yes...sometimes it gets too stressful but I am still thankful. It definitely sharpens my mind because I have to answer questions and resolve issues for the callers.


Danielle said...

Glad that you are able to overcome all the stress working as a customer service support. This would likely be a life changing experience for you because you are able to get to know about the complaint and the emotions of each and every customer that you've talked to.


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